Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. Returned items must be in new, perfect condition.

To be eligible for a return, you need to contact our customer service at support@try-sunkissed.com to start your returns process. You’ll need to send the order number you received directly from us via email or paper invoice.

If your return is accepted, we’ll send you our returns address, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@try-sunkissed.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we've received your return package, we will process the inspection and provide a full refund within 7 working days. 

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at support@try-sunkissed.com

Orders With Missing or Incorrect Customer Information

Refunds cannot be processed for orders where the required delivery information was not provided correctly or in full by the customer. This includes, but is not limited to, a valid VAT number, complete and accurate shipping address, or any other information requested to successfully process and deliver the order.

When an order cannot be completed due to missing, incomplete, or incorrect customer-provided information, it is not eligible for a refund. This situation does not constitute a product defect, fulfillment issue, or shipping error on our end.

Customers are responsible for ensuring that all required information is accurate at the time of purchase. If correct information is later provided, we may be able to proceed with delivery, but refunds will not be issued for delays or non-delivery resulting from customer input errors.

Subscriptions & Recurring Charges

Some products on our website may be offered as a subscription. When you purchase a subscription, you agree that your payment method will be securely stored and automatically charged at the price and frequency displayed at checkout for each recurring delivery, unless you cancel.

Subscriptions renew automatically based on the delivery schedule selected at the time of purchase and will continue until canceled by you.

You may cancel or modify your subscription at any time. To request a cancellation or make changes to your subscription, please contact our support team by email at support@try-sunkissed.com. Cancellation requests must be submitted before the next scheduled billing date to avoid being charged for the upcoming cycle.

All products purchased through a subscription are final sale and are not eligible for refunds, including charges already processed prior to cancellation.

By completing your purchase, you acknowledge and agree to these subscription terms and authorize us to charge your payment method accordingly.

For additional information, please contact us at support@try-sunkissed.com.